Aqua Planet Company provides equipment maintenance, during the warranty period and after the warranty period.
 
The manufacturer guarantees free repair or replacement of equipment that has factory defects during the warranty period, except in cases where the failure occurred through no fault of the manufacturer.
 
The warranty period and service life of the equipment is specified in the Installation and Operation Manual.
 
Warranty obligations apply only to products that fall under the definition of technically complex household goods in accordance with the Resolution of the Cabinet of Ministers of Ukraine No. 506 of April 11, 2002.
 
In case of failure of the appliance TM "APC" (hereinafter device) due to the manufacturer’s fault, Aqua Planet Company undertakes to carry out free repair in the service center "Aqua Planet Company" further (SC) during the warranty period.
 
In the event of failure of the APC TM device through no fault of the manufacturer or upon completion of the warranty period, the Aqua Planet Company undertakes to carry out repairs in the SC for a fee.
Repair of devices, in after the warranty period for a fee, according to the price list of the SC;
 
1. Repair of devices commissioned during the warranty period:
   - In case of failure during the operation of the device during the warranty period, the client has the right to free troubleshooting of the device, which arose through the fault of the manufacturer. To do this, the end customer must call the hotline on 0800 30 28 28 and get detailed information on the service of the device that has failed and be available:
   - a document confirming the fact of purchase of the device (fiscal, sales receipt, invoice)
   - correctly completed warranty card of the established sample.
 
 2. The warranty of devices commissioned may be refused in the following cases:
   - The absence of a document confirming the fact of purchase of the device (fiscal or sales receipt, invoice)
   - lack of a properly issued warranty card, serial number, and the date of sale in the documents illegible, erased or changed
   - the information plate of the device is missing or damaged, the absence / damage which makes it impossible to identify the device;
   - violation of the operating conditions (see the Installation and Operation Manual), transportation, installation and storage of the device;
   - changes in the design of the product, if it is not specified in the installation and operating instructions;
   - the presence of traces of chemical, mechanical, thermal damage, the presence of foreign objects inside the device;
   - The serial number specified in the warranty card does not match the specified serial number in the information plate of the device.
 
IMPORTANT! In cases of:
 
   - absence or incorrect content of documents
 
 The device is not accepted for warranty service, and in the case of delivery / shipment by the carrier “New mail” it is returned to the client without diagnostics and repair, the cost of shipping in both directions is paid by the client.
 
   - in the process of instrument diagnostics and detection of the absence of a declared defect
 
The cost of diagnostics and, if necessary, transportation / shipment of the device in both directions, is paid by the client. The client is provided with the ACT of the executed works of SC.
 
3. Repair of devices, in after the warranty period for a fee:
In case of failure of the device upon completion of the warranty period or in case of detection, there is no guarantee - during the warranty period, the customer should call the hotline telephone number 0800 30 28 28 or write a letter to servise@aquaplanet.eu and receive detailed information on the repair work on a paid basis. Payment of repair is carried out in accordance with the tariffs of the SC.
 сервис.центр АНГ